Does Canceling a Subscription Stop Dunning on Open Invoices?

No, canceling or terminating a subscription will not automatically stop the dunning collection attempts on any existing past-due or open invoices associated with that account.

Dunning is a process that is directly tied to the invoices issued to an account, not the subscription or its status. Therefore, even if a subscription is canceled or terminated, the open invoices will continue to go through the dunning management process.

To permanently stop collection attempts on these invoices, you must take an additional manual step:

1. In the Recurly Admin Console, go into each individual past-due or open invoice.

2. Under the "Invoice Actions" dropdown menu, select the "Stop Collection" option.

This action will permanently fail the invoice and cease all further collection attempts.