How do I refund a Recurly Commerce subscription in Shopify?

All subscription refunds are handled directly in Shopify using its native refund tools—no setup required in Recurly Commerce.

Before you begin

• You must have Shopify admin access with refund permissions

• Refunds cannot be issued in Recurly Commerce

What does it mean to refund a subscription?

Refunding a subscription means returning payment for a renewal order processed through Recurly Commerce, using Shopify’s built-in order management system.

Why use Shopify for refunds?

• Handle all refunds in one place for both one-time and subscription orders

• Choose between full or partial refunds

• Maintain accurate refund records in Shopify for reporting and support

Refund method #1 (Shopify Orders tab)

1. Go to the Orders tab in your Shopify admin

2. Locate the order or search by customer name

3. Click Refund in the top right corner

Refund method #2 (Recurly Commerce + Shopify)

1. Go to the Customers tab in the Recurly Commerce app

2. Search for the subscriber by name or email

3. Scroll to the Order history section of their contract

4. Click the purple order link to open the Shopify order

5. In the Shopify order page, click Refund in the top right

Once the refund is processed in Shopify, the transaction is updated in both Shopify and Recurly Commerce systems.

For more details, visit our Recurly Commerce Product Documentation.