How Can I Use Exports to See Which Free Trials Converted to Paid Subscriptions?

To view which of your subscribers converted from a free trial to a paid subscription, you should use the Subscriptions export to compare the trial and expiration dates.

1. Download the Subscriptions Export:

   • In the Recurly Admin Console, go to Analytics > Exports.

   • Download the Subscriptions export with a Time Range for when the subscription was created and a "Subscription Status" filter of "All."

2. Compare Trial and Expiration Dates:

   • Once downloaded, compare the trial_ended_at date with the expires_at date for each subscription.

   • If the trial_ended_at date is earlier than the expires_at date, this means the subscription converted from a free trial to a paid subscription.

   • If the trial_ended_at date is later than or on the same date as the expires_at date, this means the free trial never converted to a paid subscription.

If the trial_ended_at date field is populated and the expires_at date is not, it means the subscription is either still in a free trial and has not yet had a chance to convert, or it converted to a paid plan and is still active.