How Can I Use Exports to View Declined Transactions and Error Messages in Recurly?

To view detailed information about declined transactions and their associated error messages in Recurly, you should utilize the Transactions export feature, which provides comprehensive data for analysis.

Here’s how to access and analyze the data:

1. Download the Transactions Export:

   • Go to Analytics in the Recurly Admin Console.

   • Select Exports.

   • Download the Transactions export.

2. Filter the Exported Data: Once downloaded, open the file and filter the data:

   • Use the "type" column to filter and keep only "purchases."

   • Use the "status" column to filter and keep only "declines."

3. Identify Decline Reasons: After filtering, you can use the "gateway_error_codes" column to determine the specific reason why each transaction declined.

Important Note on Gateway Error Codes: Please keep in mind that gateway error codes will vary depending on the specific payment gateway you are using. For comprehensive details and explanations regarding a particular decline code, you may need to look up that error code on your payment gateway's official website.