How Do I Find the Reason a Payment Was Recovered After an Initial Decline?

Because an invoice's status changes to "Paid" once a successful payment is made, there is no straightforward way to view its past status directly. However, you can obtain this data by using the Invoices - Summary export to determine if a payment was recovered after an initial failure.

Here is the process to obtain this data:

1. Pull the Invoices - Summary export:

   • In the Recurly Admin Console, go to Analytics > Exports.

   • Select the Invoices - Summary export.

   • Set the filters to:

     • Invoice Status: Paid

     • Export On: Modified

   • Choose a time range that corresponds to when the invoices were paid and the status changes occurred.

2. Analyze the Exported Data: Once you have downloaded the export, use the recovery_reason column to determine how a payment was recovered if the initial transaction failed but a subsequent one succeeded.

   • If the recovery_reason column is not populated, this indicates that the initial transaction did not fail.

   • If the recovery_reason column is populated, you can look up the meaning of the recovery reason in our blog post on recovered revenue: https://blog.recurly.com/what-has-recurly-recovered-revenue.