How Does Recurly Manage Multiple Coupon Redemptions During Checkout?

Coupon Redemption for Multiple Subscriptions

When a customer purchases multiple subscriptions at the same time, the logic for how many times a discount is applied is determined by the coupon’s initial settings within Recurly Subscriptions.

Troubleshooting Multiple Coupon Application

If a discount is not applying to all subscriptions during a multi-subscription checkout, follow these troubleshooting steps.

• Review Coupon Settings: Confirm that the coupon is configured as a Multi-Use coupon. This setting allows the coupon to be redeemed multiple times on a single customer account.

• Evaluate Coupon Type Logic: If the coupon is a Trial Coupon, be aware that a single coupon instance may, by default, only be linked to the primary subscription created in the transaction.

  • Ensure that the custom logic in your checkout flow or through your Recurly API integration explicitly handles the application of the Trial Coupon to both distinct subscription objects created during the simultaneous multi-subscription purchase.