How Do I Fix the "The address provided is invalid, could not determine taxing jurisdictions" Error?

This error is the result of an address problem that prevents the tax service from accurately determining the correct tax rate to apply. It is most often triggered by an improperly formatted postal code, missing address details, or an incorrect detail in the address. This can also happen for refunds where the customer's address is a military base abroad.

Suggestions:

• Check the Postal Code: Ensure there is no extra space before or after the postal code, as a hidden space can cause it to appear invalid. Also, check the postal code for accuracy and proper formatting. For example, if a nine-digit US postal code is used, a dash between the first five and last four digits is required.

• Confirm Address Requirements: Check that the address is not missing your minimum address requirements, which are configured in your Site Settings. This setting should match your gateway's requirements. If your settings are configured to collect a "Full Address" and you have only a postal code and country, this error could occur. A full address is always recommended for the best tax results.

If these suggestions do not help, or if the address is for a military base, please contact our support team for additional help.