Does Recurly Connect Directly to My Merchant Account?

No, Recurly does not have a direct connection to your merchant account. Our relationship is with your payment gateway, which then works with your merchant account provider.

Here’s a breakdown of how the process works:

1. Recurly stores and manages your customer's data, including subscriptions, invoices, transactions, and billing information.

2. When a new transaction is created, Recurly pushes that transaction's data, along with the billing information, directly to your payment gateway for processing.

3. Once the transaction has been processed, the payment gateway works with your merchant account provider to deposit the funds into your business bank account.

Because Recurly does not have a direct connection to your merchant account, any issues you have with your merchant account will need to be discussed with your payment gateway and your merchant account provider.