Can I Issue a Refund if a Customer No Longer Has Stored Billing Information?

Yes, you can issue a refund for a transaction even if the customer no longer has active billing information stored on their Recurly account. This is possible as long as the original transaction was made using a card that was previously stored in Recurly (it does not apply to manual payments).

The refunded amount will always be returned to the original card that was used to pay for the transaction.

Here's how to issue a refund:

• From the Invoice Details Page:

  1. Visit the invoice details page for the charge invoice in the Recurly Admin Console.

  2. Go under Invoice Actions in the top right-hand corner of the page.

  3. Click on Issue Refund.

  4. If the invoice also has a credit adjustment, you must ensure that when you're viewing the refund preview, the refund method is set to "Original Payment Method". If it's set to "Refund Credit First," the amount will not be sent back to the customer's original payment method.

• From the Transaction's Details Page:

  1. Simply visit the paid transaction's details page in the Recurly Admin Console.

  2. Click on Refund Transaction.