Is a Paid Transaction Required to Issue a Refund?

Yes, Recurly requires that a paid transaction exists in association with a customer's account in order for a refund to be pushed through to your payment gateway.

If no transaction exists, you will need to either:

• Contact Your Payment Gateway: You can contact your primary payment gateway directly to discuss forcing a refund through their system.

• Refund Outside of Recurly: You can refund the customer outside of the Recurly system using an alternative method, such as a check or a wire transfer.