What Are the Common Reasons a Refund May Decline?

There are several reasons why a refund you are performing on behalf of a customer may be declined. Here are a few of the most common:

• Attempting a Partial Refund Too Soon: A partial refund may be declined if the original transaction is still processing with the payment gateway and the customer's bank. It typically takes up to 24 hours for a transaction to fully settle on a customer's account. If you attempt a partial refund before this, the gateway will usually prevent it.

• Refunding Past the Allowed Period: All transactions processed by a payment gateway have a specific refund window. While the average refund period is approximately 90 days, this can vary. Attempting to refund a transaction past this allowed date will result in a decline. We recommend checking with your payment gateway to confirm their specific refund timeline.

If neither of these reasons apply to your transaction, please reach out to our support team either through chat or by email at support@recurly.com. Our team will work with you to troubleshoot the issue further.