Recurly
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Recent activity by Recurly-
Where Can I Find Add-on Data in Recurly Exports?
Add-on data is available in multiple data exports, each providing a different level of detail depending on your needs. These exports are similar, but they do not contain identical sets of data. S...
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How Do I Close a Customer Account?
Users with admin access can close a customer's account in the Recurly Admin Console. To do this: Navigate to the specific customer account page. In the top-right hand corner of the page, click ...
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Can I Export Customer Credit Card Data or Billing Information?
Yes, you can export customer billing information, but due to PCI compliance and the required security of credit card data, the process is different for each. Exporting Credit Card Data (Tokenized D...
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Where can I view a report on one-time charges?
We suggest downloading the Adjustments export if you need to be able to report on sales made via one-time charges.To access the Adjustments export, visit the Exports page under Reports in your Re...
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How Do I Use Exports to Get a List of All Active Subscriptions?
You can get a complete list of all active subscriptions in your Recurly site by using the Subscriptions export feature. Here are the steps to download the list: In the Recurly Admin Console, go t...
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How Can I Use the Adjustments Export to Find Credits Created from Subscription Downgrades?
To find data related to credits that were created specifically from subscription downgrades, the Adjustments export is the most effective tool. This export contains the granular details you need to...
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Which Subscription Statuses Are Not Included in the Churned Subscribers Calculation?
Subscriptions with the following statuses are not included in the "churned" subscribers calculation: Canceled but not yet expired Upgraded or downgraded Paused A subscription is only consid...
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How Can I Use Exports to View Declined Transactions and Error Messages in Recurly?
To view detailed information about declined transactions and their associated error messages in Recurly, you should utilize the Transactions export feature, which provides comprehensive data for an...
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Can I Download Invoices in Bulk from Recurly?
There is currently no built-in option to download invoices in bulk directly from the Recurly Admin Console. However, you can achieve this programmatically using the Recurly API. Using the API: ...
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Why Is My Contraction MRR So High During the Current Month?
If you have noticed that your Contraction MRR figure has skyrocketed during the current month, you might be wondering why, especially if you haven't had many downgrades, coupon applications, credit...