How do I set up the Postscript integration with Recurly Commerce?

The Postscript integration connects Recurly Commerce subscriber data to your SMS marketing flows, allowing you to automate campaigns based on real-time subscription events—no coding required.

Before you begin

• You need an active Postscript account with Admin access

• You must have Recurly Commerce merchant admin access to configure the integration

• There are no subscriber volume limits—tags and triggers fire in real time

What does the integration do?

Recurly Commerce writes subscriber tags and fires custom triggers into Postscript so you can:

• Segment subscribers automatically (e.g., active vs. inactive)

• Trigger SMS flows for subscription starts, cancellations, billing failures, and upcoming orders

Why use it?

• Automate segmentation with no manual work

• Trigger SMS campaigns based on subscription behavior

• Set up the integration in minutes using an API key

How to integrate Postscript with Recurly Commerce

1. In Postscript, go to your Shop Name → API

2. Click Create Security Key Pair and confirm

3. Under Private Key, click Show and copy the API key

4. In Recurly Commerce, go to Settings → Integrations → Postscript

5. Paste the API key and click Save

Subscriber tags sent to Postscript

• SUBSCRIBER_IS_PRIVE_ACTIVE_SUBSCRIBER – Applied if the subscriber has one or more active subscriptions

• SUBSCRIBER_IS_PRIVE_INACTIVE_SUBSCRIBER – Applied if they have no active subscriptions but had one in the past

Use case: Create win-back SMS campaigns for inactive subscribers using these tags.

Subscription event triggers sent to Postscript

• Prive: Subscription Started – Triggers when a new subscription is purchased

• Prive: Subscription Canceled – Triggers on cancellation by merchant or customer

• Prive: Billing Attempt Failed – Triggers when a renewal payment fails

• Prive: Upcoming Order – Triggers 3 days before a scheduled renewal

Use case: Send reminder SMS for upcoming renewals or recovery messages for failed billing attempts.

For more details, visit our Recurly Commerce Product Documentation.