Recurly
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Recent activity by Recurly-
What Is the Difference Between an Account Code and a Subscription UUID?
The Account Code is used to uniquely identify a customer account throughout the Recurly system framework. The Subscription UUID (Universally Unique Identifier) is used to uniquely identify a specif...
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How Do I Find the Reason a Payment Was Recovered After an Initial Decline?
Because an invoice's status changes to "Paid" once a successful payment is made, there is no straightforward way to view its past status directly. However, you can obtain this data by using the Inv...
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How Do I Find All Non-Renewing Subscriptions in My Exports?
You can find all subscriptions that are not set to renew by using a combination of data exports. Subscriptions can either be manually canceled or be set to expire due to a subscription term. To Fin...
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Can I Merge Two Customer Accounts in Recurly?
No, Recurly does not currently have any functionality built to allow for two accounts to be merged together. If you have two accounts for the same customer, we recommend choosing one of them to be ...
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Why Is the Description Column Blank in My Transactions Export?
The Description column in the Transactions export will only display the invoice description if the invoice contains a single line item. If an invoice has multiple line items, the Description column...
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How Can I Change a Customer's Payment Method from PayPal to a Credit Card?
You can change a customer's payment method from PayPal to a credit card using one of two methods: Method 1: Clear Billing Information as an Admin User From the customer's account page in the Recu...
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How Do I Validate the Returning Subscribers Calculation?
To validate the "Returning Subscribers" calculation in the Subscribers Analytics dashboard, you can use the Subscriptions export to perform a manual check. Follow these steps to download and analyz...
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Can I export several invoices from one customer's account at once?
Currently, there is no option to mass export invoices for specific customers. You do have a couple of alternative options, however: If you have Account Login enabled for Hosted Pages, then you can...
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How Do I Clear a Customer's Payment Method?
A site user with Admin privileges can clear a customer account's payment method either through the Recurly Admin Console or the Recurly API. Clearing Billing Info in the Recurly Admin Console: Fr...
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Why Is My Customer’s Account or Subscription Status Color Showing Incorrectly?
On occasion, you may notice a visual discrepancy where a customer’s account or subscription status color does not align with the actual status. For example, a subscription may be active but appear ...