How Do I Clear a Customer's Payment Method?

A site user with Admin privileges can clear a customer account's payment method either through the Recurly Admin Console or the Recurly API.

Clearing Billing Info in the Recurly Admin Console:

1. From the customer account page, locate the "Billing Info" box below their Account Info in the right-hand column.

2. Click "Edit" beside the Billing Info title.

3. A red "Clear Billing Information" button will be visible at the top of the page for admin users.

Clearing Billing Info via the Recurly API:

The specific API call you use to clear billing information depends on your API version and whether your site has the Wallet feature enabled.

• For v2:

  • Non-Wallet Sites: You can use the Clear Account's Billing Info (billing info) request.

  • Wallet-Enabled Sites: You can use the Clear Account's Billing Info (billing infos) request.

• For v3:

  • Non-Wallet Sites: You can use the Remove an account's billing information (billing info) request.

  • Wallet-Enabled Sites: You can use the Remove an account's billing information (billing infos) request.

Related Action: You can also choose to close out the customer account, which will automatically remove their billing information and cancel any active subscriptions.