How Do I Use a Gift Card to Pay a Past-Due Invoice?

Gift cards work by being present as credits on an invoice. If a customer redeems a gift card to pay a past-due invoice that is currently in dunning, you will need to take a couple of steps to apply the credits correctly.

To use a gift card to pay a past-due invoice:

1. Close the past-due invoice to remove it from the dunning process.

2. Generate a new invoice. This new invoice will then include the applicable credits from the gift card, and the payment will be correctly applied to the balance.