Where Can I See the Next Collection Attempt for a Past-Due Invoice?

When a customer has a past-due invoice, you can view the date and time of the next collection attempt. This is visible in the Collection Info table, which is located within the invoice details in the Recurly Admin Console. The system will automatically try to collect against the associated billing information on that date.

You also have the option to use the "Attempt Collection" button to try and collect the payment prior to the scheduled date.

Keep in mind that you will not see this option for manually collected invoices. These invoices are specifically intended to record payments that are received outside of Recurly, and therefore, no payment information is stored to attempt a collection against.