Why Is the Descriptions Column Blank in the Transactions Export?

The descriptions column within the Transactions data export is pulled from the charge line item on a customer's invoice. This column may appear blank or not populate for two primary reasons:

1. Multiple Line Items: If an invoice has multiple line items, it's not possible for the export to differentiate and show a single line item within the description field. The export will appear blank in this case.

2. External Payments: If an invoice was paid externally and the payment was then recorded in Recurly, the Description field will not populate. This is because the field is based on the transaction description sent to a payment gateway, and no such transaction occurred for external payments.

To get the data that populates the descriptions field, we recommend downloading the Adjustments data export alongside your Transactions data export. The Adjustments export will include the detailed line item data you need.