Why Do Manual Invoices Remain Past Due After Switching a Subscription to Automatic?

When you add billing information to an account and change the subscription's collection method to Automatic, any existing manual invoices will remain in Past Due status. This is because changing a subscription's collection method does not retroactively impact previously generated invoices. These invoices will retain the same manual collection method configuration that was active when they were originally created.

To collect these past due manual invoices, you will need to manually process the payment for each one:

1. Open the specific past due invoice in the Recurly Admin Console.

2. Click Invoice Actions.

3. Select View Hosted Invoice.

4. Click Make a Payment.

5. Review the billing information to ensure its accuracy.

6. Click Pay Now.

Upon successful payment, the customer will be charged for the invoice, and it will close and update to a "Paid" status.