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How To Fix A Manual Credit Refund Stuck In 'Scheduled' Status In Recurly Subscriptions?
Troubleshooting A Stuck 'Scheduled' RefundIf a manually processed credit or refund in Recurly Subscriptions is stuck in a "scheduled" status, follow these steps to troubleshoot the issue. This typi...
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How Do Coupons Apply to One-Time Charges and Standalone Invoices in Recurly Subscriptions?
Coupon Application TimingCoupons apply to the subscription or charge before the next invoice is created. They cannot be applied retroactively to an invoice that has already been generated.Workflow ...
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How Can I Prevent Subscription Renewal Reminder Emails During a Free or Paused Period?
Preventing Renewal Notices in Recurly SubscriptionsThe system's logic for sending email reminders operates independently of a subscription's pause or a manually granted free period. To stop renewal...
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How Can I Prevent Subscription Renewal Reminder Emails During a Free or Paused Period?
Preventing Renewal Notices in Recurly SubscriptionsThe system's logic for sending email reminders operates independently of a subscription's pause or a manually granted free period. To stop renewal...
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What Are the Best Practices for Initial and Recurring Payment Failure Recovery?
Effective Revenue Recovery Strategy in Recurly SubscriptionsEffective revenue recovery requires a comprehensive strategy combining intelligent retries, targeted email communication, and a seamless ...
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How Can I Configure Manual Payments in Recurly Subscriptions?
Setting Up Manual Collection and Net TermsRecurly Subscriptions allows merchants to configure manual payments for invoices, which also provides control over net terms and the suppression of automat...
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How To Troubleshoot General Coupon Link And Redemption Failures
Verify Plan Scope and EligibilityIf a coupon is restricted to apply only to a specific plan in Recurly Subscriptions, ensure the customer is attempting to use it for that plan.If the coupon is plan...
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What Happens If I Edit A Coupon's Eligible Plans Or Items After Creation?
Coupon Management RestrictionsOnce a coupon in Recurly Subscriptions is finalized and created, the list of eligible items, plans, or add-ons cannot be modified.Why Eligibility Cannot Be ModifiedMod...
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How Does Recurly Manage Multiple Coupon Redemptions During Checkout?
Coupon Redemption for Multiple SubscriptionsWhen a customer purchases multiple subscriptions at the same time, the logic for how many times a discount is applied is determined by the coupon’s initi...
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How Can I Restrict Recurly Coupon Redemption Based on New Versus Existing Customer Status
Coupon Eligibility and Recurly SubscriptionsRecurly Subscriptions does not feature a native toggle within the coupon creation interface to restrict a coupon based purely on whether a customer is de...