Recurly
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Recent activity by Recurly-
How Do I Export a List of All Subscribers Who Started a Trial in a Specific Month?
To view a list of all subscribers who started a trial in any given month, regardless of their current subscription status, you can use the Subscriptions export. Here are the steps to follow: Down...
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Does Recurly Have a VAT MOSS Report?
No, Recurly does not offer a built-in VAT MOSS report. To obtain this data, you would need to use an export and create a report from that. You can use the Invoices - Summary export, which is locate...
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How Can I Provide Copies Invoices to My Customers?
Recurly offers several options to provide your customers with their invoices and payment information: Download Individual PDFs: You can download a PDF version of a single invoice. To do this, go ...
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How Can I Calculate the Percentage of Declined Transactions Using Exports?
While Recurly does not currently offer a report that provides this data in a straightforward way, you can use our Transactions export to pull the data you need to perform the calculation. Step 1: G...
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What Is the Character Limit for the Company Name Field?
The company name field in the Account Information tab of customer accounts is currently limited to 100 characters. There is no way to bypass this limitation at this time. If you are interested in b...
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What Is the Difference Between 'Active Subscribers' and 'Active Subscriptions'?
The difference between these two figures is what they count: "Active Subscribers" counts individual customers, while "Active Subscriptions" counts each individual subscription. Active Subscribers...
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Why Is the Descriptions Column Blank in the Transactions Export?
The descriptions column within the Transactions data export is pulled from the charge line item on a customer's invoice. This column may appear blank or not populate for two primary reasons: Mult...
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Why Does Recurly Recommend Including Failed Charges in My MRR Calculation?
Recurly's Data team recommends including failed recurring charges in your Monthly Recurring Revenue (MRR) calculation because MRR represents your expected recurring revenue. For example, if a payme...
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How Can I Tell if an Invoice Is Linked to a Recurring Subscription Charge?
To determine whether an invoice is linked to a recurring (subscription) charge, we recommend using a data export. The specific export and column you use will depend on whether you have Credit Invoi...
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What Is Churn Zero and How Is It Calculated?
Churn zero is a specific metric used to measure a customer who churns before they have completed one full month as a paying subscriber. For a customer to be included in the churn zero calculation, ...