Recurly
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Recent activity by Recurly-
How Can I Use Exports to Calculate My Total of New Subscribers?
To find the total number of new subscribers for a specific time range, it is crucial to use the Subscriptions export with a "Time Range" of "All Time". This ensures you have a full history of every...
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Where Do My Custom Fields Appear in Recurly Exports?
Custom fields will only appear in the export that is related to the specific Recurly Object they were created under. For example: If you create a custom field under the Recurly Subscriptions obje...
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Can I Issue a Refund to a Canceled Credit Card?
Yes, you can usually issue a refund to a credit card that has been canceled. The cancellation of a card only prevents new charges from being approved; it does not typically prevent refunds for prev...
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How Do I Identify Which Transactions I Am Charged For in Recurly?
To identify the specific transactions that you are charged for on your Recurly invoices, you can use the Transactions export and apply a series of filters. Here are the steps to follow: Download ...
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How Do I Find the Total Value of Unused Credits on My Site?
To find the total value of unused credits across your site, you can use the Adjustments export. Follow these steps to pull the data you need: Download the Adjustments Export: In the Recurly Adm...
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Can I Apply Credits to an Invoice After It Has Been Created?
Whether you can apply credits to an invoice depends on its current status. Credits cannot be retroactively applied to invoices that have already been paid, but they can be applied to invoices that ...
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Why Do Some of My Export Columns Show Distorted Numbers?
If you notice that some columns in your Recurly exports are showing distorted numbers with special characters instead of clean numerical strings, it is likely an issue with how the data is being d...
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How Do I Set a Subscription to Expire After One More Renewal?
You can configure a subscription to automatically expire after one final renewal by adjusting its remaining term settings. This ensures the customer's service continues for one more billing period ...
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Why Does the Discount Column Show Zero in My Coupons - Bulk Unique Codes Export?
Merchants sometimes become confused when downloading the Coupons - Bulk Unique Codes export and seeing the "discount" field populated with zeros, even when the discount associated with the codes is...
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Can I Issue a Refund if a Customer No Longer Has Stored Billing Information?
Yes, you can issue a refund for a transaction even if the customer no longer has active billing information stored on their Recurly account. This is possible as long as the original transaction was...