Recurly
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Recent activity by Recurly-
How Can I Calculate Subscription Growth for a Plan Using Exports?
To calculate the subscription growth for a specific plan, you will need to compare the number of new subscriptions to the number of churned subscriptions within a given period. This process uses tw...
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Can I Delete Data from My Recurly Production Environment?
No, Recurly cannot remove any data from a production environment. Once data is in your live production site, it cannot be deleted. For production invoices that may be in an open or past due state, ...
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When Is a Subscriber Included in the Churned Subscriber Category?
For an expired subscriber to be included in the Churned Subscriber category for a particular month, they must both subscribe and expire in that same month. For example, if the Churned Subscriber da...
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Where Can I Find Shipping Fee Data in Recurly Exports?
Shipping fee data has been added to several data exports. You can find this information in the following exports and columns: Adjustments Export The Adjustments export now includes the shipping_met...
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Can I Change Line Item Descriptions After an Invoice Is Created?
No, line item descriptions cannot be changed once the associated adjustment has been invoiced. To ensure accuracy, you will want to make certain that the proper name or description for a line item ...
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If I Change My MRR Setting to Exclude Failed Charges, Does It Affect Past Totals?
Yes, if you change your Monthly Recurring Revenue (MRR) setting to exclude failed charges from the calculation, all previous MRR totals will retroactively change to remove those failed charges from...
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How Do I Calculate the Recovery Rate Using Exports?
The formula used to calculate your recovery rate is: (Invoices created and recovered / Total invoices created) x 100 You can find this data using a specific process with the Invoices - Summary expo...
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Why Do Manual Invoices Remain Past Due After Switching a Subscription to Automatic?
When you add billing information to an account and change the subscription's collection method to Automatic, any existing manual invoices will remain in Past Due status. This is because changing a ...
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Why are the current_period_starts_at and current_period_ends_at Dates Populated for Future Subscriptions?
The current_period_starts_at and current_period_ends_at fields in the Recurly Subscriptions object are populated for future subscriptions as an expected part of the system's behavior. For future su...
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How Do I Export a List of All Subscribers Who Started a Trial in a Specific Month?
To view a list of all subscribers who started a trial in any given month, regardless of their current subscription status, you can use the Subscriptions export. Here are the steps to follow: Down...