Recurly
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Recent activity by Recurly-
How Can I Get a List of All My Plans in Recurly?
At this time, Recurly does not provide a dedicated export that includes a list of your plans. However, you can use a specific Recurly API call to pull this data. Using the API: You can use the Li...
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What Are the Common Reasons a Refund May Decline?
There are several reasons why a refund you are performing on behalf of a customer may be declined. Here are a few of the most common: Attempting a Partial Refund Too Soon: A partial refund may be...
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Why Are adjustment_product_code and subscription_id Fields Blank in the Adjustments Export?
If you notice that some adjustments in your Adjustments export have blank adjustment_product_code and subscription_id fields, it's because these line items are not associated with a subscription ch...
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How Do I Find a Subscription's Past and Future Renewal Dates?
You can find a subscription's renewal dates by using two different exports, depending on whether you are looking for future or past renewal dates. To Find Future Renewal Dates: Download the Subsc...
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Does Canceling a Subscription Stop Dunning on Open Invoices?
No, canceling or terminating a subscription will not automatically stop the dunning collection attempts on any existing past-due or open invoices associated with that account. Dunning is a process ...
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Do Paused Subscriptions Contribute to MRR?
No, paused subscriptions do not contribute to your Monthly Recurring Revenue (MRR). This is because MRR is based on invoice charges. Since invoices are not generated when subscriptions are paused, ...
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How Long Does a Refund Take to Process?
A refund that returns funds to the original form of payment, such as a credit card, typically processes in 3-5 business days. The exact timeline can vary, as it is ultimately dependent on the speci...
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How to Find Your Reactivation MRR Using Exports
There isn't a direct export for this metric, but you can use the Subscriptions export to get an idea of what could be causing your Reactivation MRR to change. Download the Subscriptions Export: D...
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What Happens to a Free Trial When a Subscription Plan Is Edited?
When a subscription with an active free trial is edited, the trial's behavior depends on when the plan change is scheduled to take effect: Changes Made Immediately: If you edit a subscription wit...
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Can a Refund Be Sent to a Different Credit Card?
No, when a refund is issued against a transaction in Recurly, it will always be sent back to the original credit card that was used to make the payment. If a customer would like to have the refund ...