Analytics Overview
- Why is the "Not Recovered" total in the Dunning Effectiveness report and the "Non-Payment" total in the Churn Analysis report not matching up?
- What is the difference between the various Churn analytics?
- Why am I seeing zeroes in the month of X for Churned Subscribers if I did have subscription churn? (Subscriber Retention)
- What happens to historic MRR totals if I switch to exclude failed charges?
- Can you explain the percentages seen under the Percent tab in the Subscriber Retention dashboard?
- Are future subscriptions included in MRR numbers?
- Does the Recovered Revenue report include one-time charges?
- What is the difference between the Paying Subscriber figure in Subscriber Retention and the New Subscriber figure in the Subscribers report?
- What is the difference between Active Subscribers and Active Subscriptions?
- In what scenario would a customer be a Paying Subscriber AND a Churn for month 0 in Subscriber Retention?
- What is the difference between the New Accounts and New Subscribers figures in the Subscribers report?
- How can I find the data behind the 'Non-Renewing' number in the Churn Analysis report?
- Why does the total 'Converted' under Trial Performance not match the total converted_at subscriptions in the Subscriptions Export?
- Why is the sum of Paying Subscribers in the Subscriber Retention report lower than the total of Subscriptions per Plan in the Plans dashboard?
- Are one-time charges included in the MRR calculation?
- It's halfway through the month - why is our Contraction MRR so high?
- How is MRR affected if I add a user in the middle of the billing cycle?
- If I just switched to Production mode and have zero accounts, why is Analytics showing XX numbers?
- Why doesn't the Subscription Plans total in Analytics match the total in Subscriptions export?
- If I choose to include failed charges in MRR and then terminate a subscription, will it still contribute to MRR?
- If I postpone a renewal date from June to July, what month will MRR include the revenue?
- How can I calculate Subscription Growth for a plan using exports?
- How can I calculate my invoice recovery rate?
- Will adding a second subscription to an account affect Subscriber Growth?
- How can I view the subscribers that contributed to New Subscriber count for X month?
- Do the New and Returning Subscriber Analytics include ALL subscriptions?
- Are upgraded customers considered returning subscribers?
- Are the MRR calculations based on the first day of the month or the last day of the month?
- How can I calculate the Average Revenue Per Customer for All Time?
- Can I remove a failed invoice from my MRR calculations?