Analytics Overview
- Recovered Revenue: How can 'expiration date' be higher than 'account updater' if it's part of account updater?
- Recovered Revenue Report: Isn't Expiration date part of the Account updater? Why is it separate?
- How can I find the total # of Active Subscribers using the exports?
- How can I view subscription add-ons in Salesforce integration
- How can I see which trials were started in the Trial Performance dashboard?
- Why is the Subscriptions by Plans figure changing for past months?
- Adjustments export: Why are the adjustment_product_code and subscription_ID fields empty?
- Why does the Current MRR month over month total mismatch Last Month's MRR total?
- Do paused subscriptions contribute to MRR?
- How can I see which trials were converted in the Trial Performance dashboard?
- Why is my manual payment posted on the wrong day in Billings?
- How do I find the percentage of total recovered revenue via Customer Updates?
- How can I calculate Reactivation MRR?
- How do I calculate Expansion MRR?
- How do I calculate New MRR?
- Why do the Churn & Contraction MRR figures show $0 for my 1st month?
- How can I calculate the Churned Subscribers number in the Subscribers Analytics dashboard?
- How can I calculate the total of New Subscribers myself?
- Why is the "Not Recovered" total in the Dunning Effectiveness report and the "Non-Payment" total in the Churn Analysis report not matching up?
- What is the difference between the various Churn analytics?
- Why am I seeing zeroes in the month of X for Churned Subscribers if I did have subscription churn? (Subscriber Retention)
- What happens to historic MRR totals if I switch to exclude failed charges?
- Can you explain the percentages seen under the Percent tab in the Subscriber Retention dashboard?
- Are future subscriptions included in MRR numbers?
- Does the Recovered Revenue report include one-time charges?
- What is the difference between the Paying Subscriber figure in Subscriber Retention and the New Subscriber figure in the Subscribers report?
- What is the difference between Active Subscribers and Active Subscriptions?
- In what scenario would a customer be a Paying Subscriber AND a Churn for month 0 in Subscriber Retention?
- What is the difference between the New Accounts and New Subscribers figures in the Subscribers report?
- How can I find the data behind the 'Non-Renewing' number in the Churn Analysis report?