Analytics Dashboards
Subscribers
- Why is the Subscriptions by Plans figure changing for past months?
- How can I calculate the Churned Subscribers number in the Subscribers Analytics dashboard?
- Why doesn't the Subscription Plans total in Analytics match the total in Subscriptions export?
- What is the difference between the Paying Subscriber figure in Subscriber Retention and the New Subscriber figure in the Subscribers report?
- What is the difference between Active Subscribers and Active Subscriptions?
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Subscriber Growth
Subscriber Retention
- Why am I seeing blank data for a Plan with subscribers in the Subscriber Retention report?
- Why am I seeing zeroes in the month of X for Churned Subscribers if I did have subscription churn? (Subscriber Retention)
- Why does the Paying Subscribers total in Subscriber Retention mismatch what I see in the Subscriptions export?
- Can you explain the percentages seen under the Percent tab in the Subscriber Retention dashboard?
- In what scenario would a customer be a Paying Subscriber AND a Churn for month 0 in Subscriber Retention?
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Monthly Recurring Revenue (MRR)
Billings
- Why is my manual payment posted on the wrong day in Billings?
- Why doesn't the current month's total in the Revenue Recognition export match this month's billings?
- Why doesn't the Analytics Billings total match with Revenue Recognition totals over the same period?
- How can I match New vs. Renewing charges in Transactions with the Billings dashboard?
Churn Analysis
- Why is the "Not Recovered" total in the Dunning Effectiveness report and the "Non-Payment" total in the Churn Analysis report not matching up?
- How can I find the data behind the 'Non-Renewing' number in the Churn Analysis report?
- Is a upgrade or downgrade counted in churn?
- Why don't the Subscriber Churn and Churn Analysis totals match?
Recovered Revenue
Dunning Effectiveness
Trial Performance
- Why does the total 'Converted' under Trial Performance not match the total converted_at subscriptions in the Subscriptions Export?
- How to view trial subscriptions that converted to paid subscriptions?
- How can I see a list which individual trials were started in the Trial Performance dashboard?
- How can I see which trials were converted in the Trial Performance dashboard?
- What is a trial subscription's status in the Trial Performance report if it never converts?