Recurly
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Recent activity by Recurly-
Will Changing the Customer Display Name for QBO Update Accounts that Were Already Synced?
No, changing your Customer Display Name Format on the QBO configuration page in the Recurly Admin Console will not affect existing accounts that have already been synced. These existing accounts wi...
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Why Is Recurly Syncing Invoices That Were Created Before the Set Start Sync Date? (QBO)
When this happens, it is because the invoices in question were either unpaid or past due on the sync start date. In this scenario, Recurly will sync these invoices because it needs an invoice to at...
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Can I Connect Multiple Recurly Sites to the Same QuickBooks Online (QBO) Account?
Yes, you can connect multiple Recurly sites to the same QuickBooks Online (QBO) account. Here is a breakdown of the connection rules: You can sync Recurly Account 1 and Recurly Account 2 to the s...
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Do you have a feature to notify customers of coupon expiration?
Unfortunately, we don't currently offer a built-in feature to directly notify customers of an upcoming or recent coupon expiration. We're tracking interest in this on our backend, so if you'd like ...
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Why Is an Invoice's Failed Status Not Syncing to Xero?
The failed status of an invoice is not syncing to Xero because Xero does not currently have an equivalent status. Therefore, when an invoice is marked as failed in Recurly, there will be no change ...
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How Do I Fix the "Name: Can't be Blank error" in Xero?
To resolve the "Name: Can’t be Blank error" in Xero, you need to populate the empty field that Recurly is configured to use as the contact name. Determine your Contact Name Format: Go to the Xero...
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How Do I Fix the 'Payment amount exceeds...' Error in Xero?
This error usually indicates that the invoice associated with the error may have been manually marked as paid in Xero. When Recurly then attempts to sync the actual payment to that invoice, it is s...
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How Do I Fix the 'Price List Item with Code already exists' Error in Xero?
This error indicates that the setup fees or add-ons are failing to sync because the plan they are associated with is not present in Xero. To resolve this issue, you should check for a plan with an ...
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How to Fix the "undefined method `upcase' for nil:NilClass:" Error in Xero
This error indicates that there's an issue with a data field in the invoice, such as a null or improperly formatted value, that is preventing it from syncing correctly with Xero. This often happens...
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How Do I Keep a Subscription Active Without Billing the Customer?
Yes, there are a couple of ways to handle this use case, depending on your needs. Option 1: Edit the Subscription Price to $0 You can simply edit the individual customer's subscription and change t...