Recurly
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Articles
Recent activity by Recurly-
Subscription Behavior After Dunning Cycle Ends
When a subscription invoice fails and enters dunning, Recurly will attempt payment retries according to your configured Dunning Campaign.At the end of the dunning cycle, you must define what happen...
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Troubleshooting Apple App Store Subscriptions: Missing appAccountToken
SymptomsAn App Store subscription purchase succeeds, but the expected subscription/account association does not occur.You see Apple transaction data, but the appAccountToken value is missing or bla...
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Troubleshooting Apple App Store Subscriptions: Missing appAccountToken
SymptomsAn App Store subscription purchase succeeds, but the expected subscription/account association does not occur.You see Apple transaction data, but the appAccountToken value is missing or bla...
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Rotating Recurly API keys
Recurly API keys authenticate server-to-server requests to the Recurly API (for example, creating accounts, fetching invoices, or updating subscriptions). Like any credential, API keys should be ro...
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Rotating Recurly API keys
Recurly API keys authenticate server-to-server requests to the Recurly API (for example, creating accounts, fetching invoices, or updating subscriptions). Like any credential, API keys should be ro...
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Troubleshooting Invoices Stuck in 'Processing' State
Sometimes merchants observe that charge and refund invoices intermittently remain in a "Processing" or "Scheduled" status for extended periods. This typically occurs when Recurly is awaiting a defi...
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Why Billing Address and “Billing Info Updates” Fix Many Payment & Tax Issues
A large portion of billing and payment tickets come down to incomplete or mismatched billing address, postal/ZIP, or other billing info. These fields impact both payment authorization (AVS/issuer c...
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Why Billing Address and “Billing Info Updates” Fix Many Payment & Tax Issues
A large portion of billing and payment tickets come down to incomplete or mismatched billing address, postal/ZIP, or other billing info. These fields impact both payment authorization (AVS/issuer c...
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Credit Invoices (Credit Memos): Webhooks/API Impacts, and QuickBooks Online Considerations
Credit Invoices are Recurly’s modern approach to credit memos / credit notes. When enabled, credits issued to a customer are represented as their own credit invoice, separate from charge invoices. ...
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$0 Manual Invoices for Free Plans: Why They Happen and How to Avoid Manual Invoice Fees
Merchants offering “freemium” or $0 plans may notice Recurly generating $0 manual invoices when subscriptions are created or renewed. This can lead to confusion and frustration—especially when the ...