Recurly
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Recent activity by Recurly-
Is There a Limit to the Number of Users in a Recurly Site?
No, there is no limit to the number of users that you can invite to log in and utilize your Recurly site. You can access and manage all invited users from the Admin tab on the left-hand navigation ...
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Can I Change My Production Site to Sandbox or Development Mode?
No, once you have created customer data within a live production environment, your site must remain in production mode. It cannot be changed back to either sandbox or development mode. To continue ...
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Is There a Way to Sync Missing Data into Salesforce (SFDC)?
Yes, if you are missing data that should be syncing from Recurly into Salesforce (SFDC), you can perform a full re-sync. This action will push all missing data over from Recurly to Salesforce. To d...
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How Does Recurly Charge an Expired Credit Card?
Recurly uses a process called continuous authority to charge an expired credit card, provided the member's bank supports this functionality. Here’s how it works: When a card expires, continuous aut...
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Does Recurly Provide a List of Transaction Error Codes?
Yes, you can view a list of transaction error codes in our documentation. You can find a list of API transaction errors, including the Recurly-specific code, a customer-facing message, and the orig...
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Why Aren't My Email Templates Being Sent to Customers?
If your email templates are not being sent, this is most commonly due to a plan-level configuration. For an email template to be delivered to a customer, it must be enabled in two places:1. Global ...
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How Do I Apply a CC/BCC Email Address to an Email Template?
To apply a CC or BCC email address to your email templates, follow these steps: In the Recurly Admin Console, navigate to Configuration > Email Templates on the left-hand side of the page. Hove...
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Can a Customer Sign Up for Multiple Subscriptions on the Same Plan?
Yes, Recurly does offer the option to allow your customers to sign up for multiple instances of the same plan. This is a common use case for businesses that offer multiple seats or licenses for a p...
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What Should My Customer Do if They Are Not Receiving Recurly Emails?
If your customer is not receiving an email notification from Recurly, there are a few things they can check to help resolve the issue: Check Their Spam Folder: The email notification may have bee...
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Can I Enable or Disable Email Notifications for a Specific Customer Account?
No, at this time, Recurly does not have an option that allows you to enable or disable email notifications on an individual account level. The email notifications that are enabled via your Email Te...