Recurly
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Recent activity by Recurly-
Do I Need to Manually Input Transactions into Xero if I Ignore an Invoice Error?
Yes. Once you choose to ignore an invoice error, you also have to ignore the corresponding transaction errors. This is because transactions are unable to sync over to Xero if the invoices associate...
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How Do I Resolve the "Invoice # must be unique." Error in Xero?
This duplicate invoice error means that either the invoice was manually input into Xero, or the invoice number was reused for another invoice. Now that the invoice is "un-syncable," because it was ...
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Can I Prevent Unpaid or Failed Invoices from Syncing to Xero?
Unfortunately, no, it is not currently possible to prevent unpaid or failed invoices from syncing over to Xero.
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Why Are My Recurly Invoices Syncing to Xero One Day Early?
This issue is typically caused by a timezone mismatch between your Recurly site and your Xero account. To resolve this, ensure that your Xero timezone settings are configured to match your Recurly ...
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Does Recurly Connect Directly to My Merchant Account?
No, Recurly does not have a direct connection to your merchant account. Our relationship is with your payment gateway, which then works with your merchant account provider. Here’s a breakdown of ho...
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How Do I Fix the "You have reached the limit of invoices you can approve" Error in Xero?
This Xero error typically occurs when your Xero organization is using the "Small" pricing plan, which has a monthly limit on the number of approved invoices you can create. To resolve this issue, y...
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Can I Ban a Customer from Signing Up or Purchasing in Recurly?
Unfortunately, Recurly does not currently offer any support for banning sign-ups or purchases directly on our end. In these cases, we recommend implementing one of the following methods on your own...
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Is a Paid Transaction Required to Issue a Refund?
Yes, Recurly requires that a paid transaction exists in association with a customer's account in order for a refund to be pushed through to your payment gateway. If no transaction exists, you will ...
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Can I Control How My Transactions Appear on Customer Bank Statements?
Unfortunately, Recurly does not have any control over how transactions appear on your customer bank statements. The descriptor associated with your customer's transactions is managed by your mercha...
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How Can I Record an External Payment for an Automatic Invoice?
Unfortunately, an automatic invoice that has already been created cannot be changed to a manual invoice or paid directly with external payment methods. However, you can use one of the following opt...