Recurly
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Articles
Recent activity by Recurly-
Why are links in my SendGrid dunning emails not working?
If you use SendGrid to send emails, you may notice that the links in your dunning emails (sent when a payment fails) appear broken. Instead of sending customers to the correct Recurly billing up...
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How Do I Troubleshoot Coupon Retrieval Issues with Recurly.js?
When using Recurly.js to look up coupons, a coupon that is restricted to a specific plan will return 404 Not Found if requested via the direct coupons endpoint (/js/v1/coupons/<coupon_code>). By de...
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Why Is Apple Pay Displaying the Wrong Billing Cycle?
This article covers how to resolve an Apple Pay display issue where the payment sheet incorrectly shows a “monthly” billing label for an annual subscription plan. This is a presentation-only behavi...
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Why do emails still show a Recurly bounceback address when using my SendGrid integration?
Why does the 'Sender' header reference Recurly? The "Sender" header in customer-facing emails includes a `recurly.com` domain. This is most noticeable in clients that display extended header detail...
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How do I change my Recurly Commerce plan?
You can upgrade or downgrade your Recurly Commerce plan directly in the app to access new features, adjust support levels, or modify billing preferences. Before you begin You must be an active Re...
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How do I manage dunning in Recurly Commerce?
Dunning helps you recover failed subscription payments by setting up automatic retries and customer notifications—maximizing revenue while reducing churn. Who can access it? This feature is availab...
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How do I use the bulk updater in Recurly Commerce?
The Bulk Updater tool allows you to make changes across multiple subscription contracts at once—saving time and ensuring consistency. Who can access it? This feature is available to merchants on Re...
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How do I enable gift subscriptions in Recurly Commerce?
Gift subscriptions allow customers to purchase subscriptions as gifts for others—helping you drive new customer acquisition, boost loyalty, and increase order value. What is a gift subscription? A ...
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How do automations work in Recurly Commerce?
Automations in Recurly Commerce let you build time-based or event-driven workflows that run automatically on subscriber contracts—no manual intervention needed.Who can access it?This feature is ava...
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How does the Fivetran integration work with Recurly Commerce?
The Fivetran integration allows you to automatically sync your Recurly Commerce subscription data into your data warehouse—no manual pipelines or custom scripts needed. Before you begin You must ...