Joshua Agan

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Activity overview

Latest activity by Joshua Agan
  • Joshua Agan created an article,

    Why do I see the error "VIES VAT number validation service unavailable, please try again later"?

    The VIES validation service is a government maintained system that we rely on for validating the VAT numbers put into our system. As with any web service, they can have maintenance times or upgrade...

  • Joshua Agan created an article,

    How do I enable a taxable region?

    To enable taxes in a region: Go to Configuration > Taxes Click "Configure" beside the region you want to enable. Tick the "Enable" option. If applicable, select the specific states/provinces you w...

  • Joshua Agan created an article,

    What is our API Rate Limit?

    The default rate limits are 400 per minute for Sandbox sites and 1,000 per minute for Production sites. If you are planning a large data import or a heavy period of testing, please contact support ...

  • Joshua Agan created an article,

    Can I Whitelist the Recurly IP Addresses?

    If your payment gateway, webhook endpoints, or any other services require to whitelist Recurly IPs, please add the below IPs to your list of allowed IP addresses: 35.233.168.6235.185.253.6235.188....

  • Joshua Agan created an article,

    How can I contact GroupSpaces about my account?

    GroupSpaces.com is a service provider who utilizes Recurly for their recurring billing management. Recurly is not able to offer direct support for end-user account or billing issues.  For questions...

  • Joshua Agan created an article,

    Can I add a second email address to an account?

    To add a second email address to a customer account, click on "Edit" for their Account Information, and edit the CC Email field. This field can have multiple email addresses, separated by a comma. ...

  • Joshua Agan created an article,

    How can I clear a customer's billing info?

    A site user with Admin privileges can clear a customer account's payment method. From the customer account page, you will find the "Billing Info" box below their Account Info in the righthand colum...

  • Joshua Agan created an article,

    What is the difference between Sandbox, Development, and Production sites?

    Recurly offers three different site "modes" for you to utilize: Sandbox Development Production Sandbox mode is the default when you first sign up for a new Recurly site. This offers full Core fun...

  • Joshua Agan created an article,

    Can I test Avalara Direct in my sandbox test site?

    We encourage testing new integrations and setups in a test environment before going live with your production site. While AvaTax is not available in the Sandbox mode, you can contact support to hav...

  • Joshua Agan created an article,

    Can I reopen a closed sandbox site?

    If your Recurly Sandbox is left unused for more than 30 days, it may be subject to closure to reclaim resources for other sites. A closed sandbox site can be reopened, however, by contacting Recurl...