Ronnell Johnson

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Activity overview

Latest activity by Ronnell Johnson
  • Ronnell Johnson created an article,

    How can I implement in-app purchases with Recurly?

    Hello,Our mobile SDKs support the common mobile web browsers (Chrome, Firefox, etc) only and do not support other in-app mobile implementations at this time. You can find the iOS SDK here:https://g...

  • Ronnell Johnson created an article,

    What are the best practices for Webhooks?

    Webhooks are not actionable on their own and should not be used for critical functions like provisioning accounts. The API response from an original action (i.e. signup, one time purchase) can be u...

  • Ronnell Johnson created an article,

    Why does the MRR report include failed charges by default?

    Hello,The reason that our Data team recommends including failed charges in your MRR calculation is that - MRR is expected recurring revenue. For example, if a payment fails and a subscription goes ...

  • Ronnell Johnson created an article,

    Why are none of the Recurly pages loading?

    Hello,This is a great question, before reaching out to our support team for these inquiries, we ask that you first check our Status page for any maintenance or issues that we are aware of. This wil...

  • Ronnell Johnson created an article,

    How long does Recurly retain customer data after our site is closed?

    Hey there,This is a great question, once your Recurly site has been fully closed, we will begin deleting all customer billing information within 30 days from the closure date. Afterward, we will be...

  • Ronnell Johnson created an article,

    Is there a way to record advanced payments for subscriptions?

    Hello,This is a great question, unfortunately, Recurly does not currently offer the ability to record payments in advanced for subscriptions. This is something that our product team is tracking int...

  • Ronnell Johnson created an article,

    Can I cancel or void a refund?

    Yes, you can easily cancel out a refund transaction by first visiting the transaction's details page. Within that page, you'll find a VOID REFUND button in the top right-hand corner. Simply click o...

  • Ronnell Johnson created an article,

    Can I change the site vanity URL?

    Yes, although the actual change will need to be made from the Recurly backend. Please have an admin user reach out to our support team either via email or our live chatting service in order to requ...

  • Ronnell Johnson created an article,

    How can I download my customer address information?

    We would recommend that you download this data through both our Accounts and Billing Information exports depending on where you have the information stored or if you have separate addresses stored ...

  • Ronnell Johnson created an article,

    Where can I find PSD2 developer instructions and guidance?

    Check out our integration guide and work with your team to make sure you are prepared for Strong Customer Authentication (SCA) by September 14, 2019 https://dev.recurly.com/page/recurly-3d-secure-...