Ronnell Johnson

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Activity overview

Latest activity by Ronnell Johnson
  • Ronnell Johnson created an article,

    How long does Recurly retain customer data after our site is closed?

    Hey there,This is a great question, once your Recurly site has been fully closed, we will begin deleting all customer billing information within 30 days from the closure date. Afterward, we will be...

  • Ronnell Johnson created an article,

    Is there a way to record advanced payments for subscriptions?

    Hello,This is a great question, unfortunately, Recurly does not currently offer the ability to record payments in advanced for subscriptions. This is something that our product team is tracking int...

  • Ronnell Johnson created an article,

    Can I cancel or void a refund?

    Yes, you can easily cancel out a refund transaction by first visiting the transaction's details page. Within that page, you'll find a VOID REFUND button in the top right-hand corner. Simply click o...

  • Ronnell Johnson created an article,

    Can I change the site vanity URL?

    Yes, although the actual change will need to be made from the Recurly backend. Please have an admin user reach out to our support team either via email or our live chatting service in order to requ...

  • Ronnell Johnson created an article,

    How can I download my customer address information?

    We would recommend that you download this data through both our Accounts and Billing Information exports depending on where you have the information stored or if you have separate addresses stored ...

  • Ronnell Johnson created an article,

    Where can I find PSD2 developer instructions and guidance?

    Check out our integration guide and work with your team to make sure you are prepared for Strong Customer Authentication (SCA) by September 14, 2019 https://dev.recurly.com/page/recurly-3d-secure-...

  • Ronnell Johnson created an article,

    What is the difference between Automatic and Manual collection methods?

    Automatic invoices will bill immediately upon creation using any stored payment method saved on the customer's Recurly account.Manual invoices can have due dates set further in the future and allow...

  • Ronnell Johnson created an article,

    Does Recurly have a list of all supported third party integrations?

    Yes, Recurly supports integrations through all of the following services listed below:Amity - delivers a scalable Customer Success Solution which is geared to maximize long term customer contract v...

  • Ronnell Johnson created an article,

    When will the Mailchimp integration sync?

    After you setup MailChimp integration, Recurly will synchronize changes to your accounts twice a day. During the synchronization, Recurly will submit new and updated account information for your ac...

  • Ronnell Johnson created an article,

    How can the Mailchimp integration be disabled?

    At any time, you may disable the Recurly MailChimp synchronization from the MailChimp Integration page in your Recurly account. Just click the button labeled Disable MailChimp Integration and confi...