Analytics & Exports
Data Exports Overview
- Does Revenue Recognition include usage-based add-ons
- Where can I find the date/time a void was processed?
- How can I see the recognized revenue for months 13+ for plans that are longer than one year?
- How can I calculate recurring revenue for the next 12 months?
- I charged a tax >$0, so why is the Tax Amount showing $0 in the Transactions export?
- How can I use exports to pull the churn rate?
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Analytics Overview
- Why am I seeing blank data for a Plan with subscribers in the Subscriber Retention report?
- Does the Dunning Effectiveness dashboard include Manual invoices?
- Why does the # of invoices/revenue/subscriptions saved from Customer updates + Successful retries NOT match the "Total Saved/Recovered" ?
- What are common reasons for a decrease in MRR?
- What are common reasons for an MRR increase?
- Do you have any Analytics dashboards that display data from the new Items Catalog feature?
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Analytics Reports Index
- Why does the Paying Subscribers total in Subscriber Retention mismatch what I see in the Subscriptions export?
- Why does the MRR report include failed charges by default?
- Why is the Recovery Rate graph not populating when I enter a time range > a month?
- Will cancelling a subscription affect the Subscriber Growth report if the account still has an active subscription?
- How does the Revenue Recognition export work?
- What is the Plan Performance Report?
- See all 16 articles
Data Exports Index
- How do I use the Adjustments Export to understand add-on price changes?
- Why are my manually entered payments posted on the wrong date for the Transactions export?
- How can I download my customer address information?
- Can I export a list of my plans?
- Why are the transaction descriptions fields blank in the exports?
- Can I export the first 6 and last 4 digits of a customer’s credit card?
- See all 27 articles