Analytics & Exports
Data Exports Overview
- Is there a way to export the subscribers for each discount code and the total dollar value of invoices they have paid?
- How to separate voluntary and involuntary cancellations for users who expired before and after trial expired?
- How can I find a breakdown of payment methods used for new subscriptions only?
- Would refunding halfway through an annual subscription retroactively change previous months in Revenue Recognition?
- Which export can I use to find past and future renewal dates?
- Can you calculate Revenue Recognition on imported subscriptions?
Analytics Overview
- Why does the total 'Converted' under Trial Performance not match the total converted_at subscriptions in the Subscriptions Export?
- Why is the sum of Paying Subscribers in the Subscriber Retention report lower than the total of Subscriptions per Plan in the Plans dashboard?
- Are one-time charges included in the MRR calculation?
- It's halfway through the month - why is our Contraction MRR so high?
- How is MRR affected if I add a user in the middle of the billing cycle?
- If I just switched to Production mode and have zero accounts, why is Analytics showing XX numbers?
Analytics Reports Index
- Why is the Recovery Rate graph not populating when I enter a time range > a month?
- Will cancelling a subscription affect the Subscriber Growth report if the account still has an active subscription?
- How does the Revenue Recognition export work?
- What is the Plan Performance Report?
- What is Dunning Effectiveness Report?
- What is the Recovered Revenue Report?
Data Exports Index
- How can I download my customer address information?
- Can I export a list of my plans?
- Why are the transaction descriptions fields blank in the exports?
- Can I export the first 6 and last 4 digits of a customer’s credit card?
- How can the account and invoice notes be exported?
- How are add-ons reflected in the data export?