For customers on our Enterprise plan, if you have your domain set to quarantine 100%, but it doesn't pass DMARC we offer the ability to send emails on a dedicated IP address. Do this will increase the likelihood that an email will be delivered. However, to work around DMARC checks, you can use the following workaround:
- Create a subdomain on your existing domain that will be used specifically for Recurly emails, such as
billing@accounts.somename.com. This email would be included in the From email setting of the email templates. - Within the DNS configuration of your new subdomain, create a DMARC policy record that includes the attribute
p=none. That policy will neither set a Quarantine or Reject policy action in the email header and the email would be routed to the end-user recipient's email server. - The end-user would then need to set their email account spam filter to permit emails from
billing@accounts.somename.com. - Once the email arrives at the end-user's email server, their Spam filtering configuration will permit the email (from sender:
billing@accounts.somename.com), to ultimately be delivered successfully into the end-user's inbox.
NOTE: Do not use recurly in the subdomain of the contact emails under Configuration - Site Settings - Advanced Settings - Email Settings (for example, billing@recurly.mydomain.com is not acceptable, but billing@accounts.mydomain.com is).