QBO: How do I resolve a Duplicate Document # error?

If you're seeing a Duplicate Document # error for your invoices in your QBO Errors page, there are a couple quick fixes to clear them and get them synced over to QBO successfully. depending on what type of invoice it is:

If it is a credit invoice:

What you'll want to do is go to your QBO integration page in Recurly (Integrations -> QuickBooks Online) and then click on Edit Settings.

From there, scroll down to Credit Memo Number Prefix and set a prefix there. Note that the prefix you set there MUST be different from your Invoice Number Prefix




Make sure to Click Update Settings! 

If it is a charge invoice, you will need to change the duplicate invoice # in QBO or manually enter this invoice into QBO. If you decide to change the invoice number in QBO:

  1. Click Sales (Or Invoicing) in the left hand menu
  2. Click the Invoices tab at the top of the page
  3. Scroll to the invoice you wish to edit and click on it to open it up
  4. Modify the Invoice number
  5. Click Save and Close (or Save and Send if you wish to send a new copy of the invoice to your customer).