Articles in this section

• Why am I seeing zeroes in the month of X for Churned Subscribers if I did have subscription churn? (Subscriber Retention)
• What happens to historic MRR totals if I switch to exclude failed charges?
• Can you explain the percentages seen under the Percent tab in the Subscriber Retention dashboard?
• Are future subscriptions included in MRR numbers?
• Does the Recovered Revenue report include one-time charges?
• What is the difference between the Paying Subscriber figure in Subscriber Retention and the New Subscriber figure in the Subscribers report?
• What is the difference between Active Subscribers and Active Subscriptions?
• In what scenario would a customer be a Paying Subscriber AND a Churn for month 0 in Subscriber Retention?
• What is the difference between the New Accounts and New Subscribers figures in the Subscribers report?
• How can I find the data behind the 'Non-Renewing' number in the Churn Analysis report?