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This error can be confirmed by having the same user that received the error attempt to edit the case manually.
Check the object permissions for that user's profile and ensure your sharing model is configured to grant that user Read and Write access. If you are still receiving the error after confirming Read and Write access to the case by the affected user, contact our Support Team at support@recurly.com
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How can I fix the "INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id" SFDC error?
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