How can I view a list of write-offs and the failed invoices they were applied to?

If you need to view a list of write-offs created during a specific time period, as well as the failed invoices that they were applied to, please follow these steps:

 

  1. Go to Analytics -> Exports in your Recurly UI and select the Credit Payments export.
  2. Go to the Actions drop down menu and select "Write-Off."
  3. For the Date Range Filter, select "Created," which will reflect the date the credit payment was created and select the time range you wish to view data for.
  4. Once downloaded, you will be able to view the list of write-offs created during that specific time period.
  5. To view which failed invoice the write-offs were applied to, you will use the "applied_to_invoice_number" column as this will show you the invoice number for that failed charge invoice.