What factors impact the account balance?

The customer account balance is made up of any open or past due invoices on the account alongside any charge or credit adjustments that are left uninvoiced and open on the account respectively. All of these factors together make up the amount that's shown within the balance field. We would recommend taking a look at the Charge and Credits section first to find any adjustments on the account that are left uninvoiced or open. From there, you can then take a look at the invoices to see similarly if there are any open or past due invoices which could be changing the balance.