I'm using Subscription Terms. How do I Cancel a subscription at the end of the current billing period?

In this case, the Subscription Term essentially works as a contractual obligation between the merchant and the subscriber. It locks the user into the current subscription configuration (price, quantity, add-ons, etc.) for a certain number of billing periods. Any changes to the subscription set to take place At Renewal, will occur after all the term billing periods have invoiced, or when the the current obligation has been fulfilled and the term renews.

As a workaround, when you need a subscription Cancellation to Expire the subscription at the end of the current billing period, rather than at the end of the term, we can do so by 1st editing the number of remaining billing periods in the Term, and then applying the At Renewal subscription Cancellation. This will update the subscription so that it will Expire at the end of the current billing period.

Please follow the steps outlined below:


Subscription Edit 

Step 1. Go to Options->Edit Subscription

Step 2. From the Edit Subscription page go down to the REMAINING SUBSCRIPTION TERM field 

Step 3. Update the field REMAINING SUBSCRIPTION TERM to 0 (zero)

Step 4. You want to leave the radial button for Apply Changes Immediately selected, then Save Changes.

*** Editing the subscription to have 0 remaining billing periods in the term, will allow you to then apply a subsequent subscription change to occur at the end of the current billing period. Additionally, editing a subscription Immediately, without changing the plan, price, quantity, or add-ons will not generate an invoice. So, you will want to make sure the remaining subscription term field is the only thing being changed during Edit #1.



Subscription Cancel

Step 6. Go back to Options->Cancel Subscription

Step 7. Select the option to "Cancel at the end of the subscription term..."

Step 8. Click Cancel Subscription

Now you will have a subscription that will Expire at the end of the current billing cycle, rather than continue to renew

 

**Please note the Subscription Change (https://docs.recurly.com/docs/email-templates#section-subscription-change) e-mail notification will be triggered when the subscription is updated immediately, and then when the At Renewal change occurs. If you do not want the notification sent out when making the Immediate subscription change, you can temporarily disable the Subscription Change notification at the plan level. In this case the notification will not be sent to any subscribers of that particular plan, while the notification is disabled. Once you are done with the immediate subscription change, you can re-enabled the notification from the Plan Configuration page.

Finally, we do have more information on Subscription Terms in our documentation here: https://docs.recurly.com/docs/subscription-terms-new

Please feel free to reach out to Technical Support should you have additional questions or concerns.