How can I pause a subscription?


To pause a subscription from the subscription details, open the subscription details of the subscription you would like to pause for the next renewal(s). Click on the Subscription Actions dropdown menu at the top right corner of the page, select Pause Subscription.

Configure Pause Duration modal will open when clicking Pause Subscription button. There will be two fields in the modal.

The first field is called Pause Start Date, and is the date the pause will be initiated and the customer will not be charged. This date will always default to the subscription's bill date.

The second field in the modal is called "Number of Billing Cycles to Skip". This field is where you set the number of subscription bill dates (e.g invoicing events) to skip.

When you enter the number of billing cycles to skip, the description below the field should reflect the date range of the pause period. The value must be greater than 1.

Once you have configured the number of billing cycles to skip, click on Schedule Pause to confirm. You will see a yellow confirmation banner after scheduling the pause for the subscription.