2FA: What do I do if I forgot my mobile device?

If you have enabled Two-Factor Authentication and you are being prompted to enter the additional authentication code, but you don't have your mobile device to which the authentication code has been sent, there are several steps that you can take.

• Download the Authy app to your laptop or desktop computer. You can then get the authentication code on your computer and use that code to login.
• Contact your Recurly site administrator. Recurly users who have admin privileges can disable Two-Factor Authentication on your profile, so that you can then log in with just your password.
• Change the mobile phone number with Authy: to have the authentication code sent to a different mobile phone number.
• Contact Recurly Support, who will be able to disable Two-Factor Authentication on your profile, so that you can then log in with just your password.